Through enterprise road mapping, the team began by working to understand Freedom Financials’ enterprise architecture/requirements, employee and customer experience personas and strategy to align centers of excellence.
#Freedom finance manual
The Cask team began by engaging all levels of the organization to move from a manual process to a stronger, digitally focused strategy for customer needs, both inside and outside the company.
“We needed to create this fully immersive experience for employees, that built upon not only on our amazing culture, but brand loyalty,” Linda Luman, SVP, human resources/CHRO at Freedom Financial, said.Īs the company grew, they realized that building a single system of engagement at the company for all employees would increase the level of productivity and self-service options for support, automate manual processes, recruit new talent, and accelerate acculturation all while showcasing their unique company culture.įreedom Financial would need to undergo a major transformation. With proper strategy, transformation and implementation, this HR Services Delivery contract would focus on human-centered design to increase engagement and productivity, ensuring rapid adoption levels of new protocols. Many team members reported they felt “disconnected from the company.”Ĭask was tasked with transforming the employee experience at Freedom Financial into a world-class destination that empowers workers while building brand equity and loyalty. Additionally, the onboarding and off-boarding process was extensive and time-consuming, and failed to adequately connect employees with company culture and values. With $750 million in annual revenue, the company is a leader in online financial services that provides millions of consumers with successful solutions for debt settlement, mortgage shopping and personal loans, but the employee experience lacked the personal touch that the firm’s customers received.Įmployees and content managers used a number of different internal systems to perform their jobs, which resulted in operational inefficiencies across the company. In accordance with the legislation, the company does not guarantee or promise the profitability of investments in the future, does not guarantee the reliability of possible investments and the stability of the amount of possible income.Freedom Financial is a financial and debt relief services firm with 12,000 employees spanning California and Arizona. Past investment results do not guarantee future returns.
Ownership of securities and other financial instruments always involves risks: the cost of securities and other financial instruments may rise or fall. AFSA-A-LA-2020-0019: Dealing in Investments as Principal, Dealing in Investments as Agent, Managing Investments, Advising on Investments, Arranging Deals in Investments.
#Freedom finance license
Subject to compliance with requirements, conditions, restrictions and/or directions of the Acting Law of the AIFC, the Company is authorized to conduct the following Regulated Activities under License No. Freedom Finance Global PLC provides brokerage (agency) services in the securities market on the territory of the Astana International Financial Center (AIFC) in the Republic of Kazakhstan.
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